Privacy Policy

2.1 Files and Content

When you upload files to our Service, we temporarily process them to extract structured data. We maintain a zero file retention policy - all uploaded files are immediately deleted after processing is complete. We do not store, archive, or retain copies of your original files.

2.2 Extracted Data

By default, we store the structured data extracted from your files in our database. This enables core Service functionality including data retrieval, analysis, and historical access. Extracted data may include:

• Text content extracted from documents
• Structured fields and values parsed from files
• Classification and categorization results
• Any metadata associated with the extracted content

You may opt out of extracted data storage at any time through your account settings or by making an explicit request during file upload.

2.3 Processing Metadata and Analytics

We collect and store metadata about file processing for analytics, service improvement, and operational purposes. This metadata may include:

• File type, size, and format
• Processing timestamps and duration
• Error logs and system diagnostics
• Usage patterns and frequency
• Performance metrics

Important: If you opt out of extracted data storage, we will redact all personally identifiable information (PII) from metadata before storage. This ensures we can maintain service quality while respecting your privacy preferences.

2.4 Account Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Password (encrypted and hashed)
• Account preferences and settings
• Billing information (if applicable)

2.5 Automatically Collected Information

When you access the Service, we automatically collect:

• IP address and location data
• Browser type and version
• Device information and operating system
• Access times and referring URLs
• Pages viewed and features used
• Cookies and similar tracking technologies

We use the collected information for the following purposes:

3.1 Service Delivery

• Processing and structuring your uploaded files
• Storing and retrieving extracted data (unless you opt out)
• Providing access to your processed data
• Managing your account and preferences

3.2 Service Improvement

• Analyzing usage patterns to enhance features
• Identifying and fixing bugs and errors
• Optimizing processing algorithms and performance
• Developing new features and capabilities

3.3 Communication

• Sending service-related notifications and updates
• Responding to support requests and inquiries
• Providing important security or privacy updates
• Sending promotional communications (with your consent)

3.4 Security and Compliance

• Detecting and preventing fraud and abuse
• Enforcing our Terms of Service
• Complying with legal obligations
• Protecting the rights and safety of our users

4.1 Data Storage

Your data is stored on secure servers provided by industry-leading cloud infrastructure providers. We implement appropriate technical and organizational measures to protect your information.

4.2 Security Measures

We employ industry-standard security practices including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Monitoring and logging of security events
• Regular backups and disaster recovery procedures

4.3 Data Retention

We retain your data according to the following schedule:

• Uploaded Files: Deleted immediately after processing (zero retention)
• Extracted Data: Retained until you delete it or close your account (unless opted out)
• Account Information: Retained while your account is active
• Metadata: Retained for up to 2 years for analytics and improvement
• Legal/Compliance Data: Retained as required by law

4.4 Data Deletion

When you delete data or close your account, we will delete your extracted data within thirty (30) days, unless we are required to retain it for legal or compliance purposes. Some metadata may be retained in anonymized form for analytics.

5.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating the Service, including:

• Cloud hosting and infrastructure providers
• Payment processing services
• Analytics and monitoring services
• Customer support platforms
• Email delivery services

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal process (subpoena, court order, etc.)
• Government or regulatory requests
• Protection of our rights or property
• Prevention of fraud or security threats
• Emergency situations involving safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your data.

5.4 No Data Selling

We do not sell, rent, or trade your personal information or extracted data to third parties for marketing purposes.

Depending on your location, you may have the following rights regarding your data:

6.1 Access and Portability

You have the right to request access to your personal data and extracted information. You can export your data in machine-readable formats through your account dashboard.

6.2 Correction and Update

You can update your account information and preferences at any time through your account settings.

6.3 Deletion

You have the right to request deletion of your personal data and extracted information. You can delete individual items through the Service or request full account deletion by contacting us.

6.4 Opt-Out Rights

You can opt out of:

• Extracted data storage (per-upload or account-wide)
• Marketing communications (unsubscribe links provided)
• Certain analytics cookies (through browser settings)

6.5 Object to Processing

You may object to certain types of data processing. We will honor your request unless we have compelling legitimate grounds to continue processing.

6.6 Complaint Rights

If you believe we have mishandled your data, you have the right to file a complaint with your local data protection authority.

6.7 Exercising Your Rights

To exercise any of these rights, please contact us at support@raptordata.com. We will respond to your request within thirty (30) days.

7.1 Types of Cookies We Use

We use the following types of cookies and tracking technologies:

• Essential Cookies: Required for Service functionality and security
• Performance Cookies: Help us understand how users interact with the Service
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect aggregated usage statistics

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may limit Service functionality.

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at support@raptordata.com with "CCPA Request" in the subject line.

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

Our legal basis for processing your data includes: (a) your consent; (b) performance of a contract; (c) compliance with legal obligations; and (d) our legitimate interests.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection inquiries specifically related to GDPR compliance, please use the subject line "GDPR Inquiry" when contacting us.